AMD Issues Official Statement on Reported Ryzen 7000 Burnout Issues
by Gavin Bonshor on April 25, 2023 1:45 PM EST- Posted in
- CPUs
- AMD
- Motherboards
- Overclocking
- Zen 4
- X3D
- Ryzen 7000
- 3D V-Cache
- AMD EXPO
Yesterday we reported that MSI announced a wave of firmware updates designed to address and alleviate potential issues with users on AM5 using AMD's Ryzen 7000X3D processors with 3D V-Cache. One of the main changes with MSI's latest UEFI firmware for AM5 included voltage restrictions when using Ryzen 7000X3D series CPUs. Further to recent reports of users with AMD Ryzen 7000X3D processors experiencing damage to their chip and motherboard socket, we reached out to AMD this morning to seek clarification. AMD has just responded with an official statement concerning the current problem.
The statement directly from AMD is as follows:
As the statement clarifies, AMD themselves are investigating the issue that users have been experiencing, which has been reported on through various channels such as social media and Reddit. This is further to MSI, which launched new firmware yesterday, and ASUS announced new firmware today for users with AMD Ryzen 7000X3D processors, such as the Ryzen 9 7950X3D and the Ryzen 7 7800X3D. The new firmware specifically limits the SoC voltages applied so that these critical limits aren't breached when users enable AMD EXPO memory profiles on supported DRAM.
While AMD hasn't officially confirmed the problem regarding the burnt pads on the Ryzen 7000X3D series processors and the burnt pins within the motherboard socket, AMD is actively looking to resolve this issue. One theory thus far is that the issue is being triggered when users are enabling AMD EXPO memory profiles – which, much like Intel's XMP counterpart, is technically a form of overclocking and officially voids the product warranty. Given the rollout of new firmware, which targets SoC voltages and restricts them, all things point towards voltages and overclocking said processors, which are, by default, multiplier and CPU VCore locked.
AMD is actively working with motherboard vendors such as MSI, ASUS, GIGABYTE, and ASRock to roll out the new firmware. AMD also specifies that if users have a Ryzen 7000X3D processor affected by this problem, to contact AMD customer support directly.
Update (04/27): AMD has officially made a second statement regarding the Ryzen 7000 and 7000X3D burnout issues. It is as follows:
We expect all of our ODM partners to release new BIOS for their AM5 boards over the next few days. We recommend all users to check their motherboard manufacturers website and update their BIOS to ensure their system has the most up to date software for their processor.
Anyone whose CPU may have been impacted by this issue should contact AMD customer support. Our customer service team is aware of the situation and prioritizing these cases.
Image source: Speedrookie/Reddit
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meacupla - Tuesday, April 25, 2023 - link
Yup, that one.I suspect dwade is either a nvidia stan, or a chatgpt bot.
The Von Matrices - Wednesday, April 26, 2023 - link
And that's why you shouldn't ever use Reddit to post or obtain information. The ability for Reddit moderators to silently delete certain posts and therefore completely change the context of threads to support their opinions makes the site useless for gauging public sentiment. You can post something there, and then by silently deleting a select few posts above yours, the moderators can make it look like you support the exact opposite, and you can do nothing about it.zeroy - Wednesday, April 26, 2023 - link
Who? AMD? I doubt that.cmdrdredd - Wednesday, April 26, 2023 - link
My biggest concern is that apparently XMP and other similar tech from AMD that is advertised by memory vendors and motherboard manufacturers and even Intel/AMD themselves is a "warranty void" use case. I had never heard this before, nor did I hear anything about it being considered overclocking. That's news to me lolStuka87 - Wednesday, April 26, 2023 - link
Where did you hear this? I have never read/heard where AMD states that enabling XMP voids the warranty of their CPU.Joel Busch - Wednesday, April 26, 2023 - link
That's been the case for generations of memory. Anything that goes beyond JEDEC spec is overclocking.I agree that it's bullshit for the industry to advertise higher speeds and build supporting technology (XMP, EXPO) while disclaiming any responsibility though.
Kvaern1 - Wednesday, April 26, 2023 - link
It's bullshit. Both Intel and AMD knows it's not going to fly in any country which has civilized consumer rights.You don't get to "advertise" great things your product can do and then claim warranty void if your customers do it.
haukionkannel - Wednesday, April 26, 2023 - link
Of course they can. If they say that certain usage avoid varranty, it does so...That is why there are usage instructions.
If someone use car to dive to the lake... The warranty does not cover that. OC is always a risk customer takes, that does remove varranty. Normally it is not a big risk, but if something happens... well no help from company.
Kvaern1 - Thursday, April 27, 2023 - link
Are you American ? I wrote about countries which has civilized consumer rights.Questor - Sunday, May 14, 2023 - link
Does that come with "value added tax?"